Knowledge bank

Employee engagement means everyone

Have you ever caught a glimpse behind the scenes mid-way through a restaurant meal and regretted your choice of venue? If you enjoy eating out, it’s a moment you’ll probably have experienced. The swing doors to the kitchen part for a few seconds: just long enough to confirm your best or worst impressions. Does the calm, clean and orderly environment that you have experienced front of house carry through back stage?  Or is it a scene straight out of ‘Ramsay’s Kitchen Nightmares,’ complete with stressed chefs, colourful language and rubbish-strewn work surfaces?